Certificates are unique secure digital tokens of varying value and are available to be viewed within each GoldPass™ account, in the form of digital certificates.
The value of a certificate may seem counter-intuitive (depending on your transaction history) due to the fact that whenever you spend part of a certificate, the original certificate will be spent, and you will be issued with a new certificate for the remainder. Multiple partial certificates are not combined to form certificates of predefined denominations. Therefore a large number of transactions may result in a large number of certificates.
We are currently experiencing higher than normal volumes of correspondence and are working our way through, attending to those that were received first.
We will reply to enquiries as soon as we are able.